TENANCIES & COMPLIANCE
Landlord fundamentals
Core responsibilities, safety, tenancy setup, repairs, deposits and compliance records.
CONNECTED PROPERTY NETWORK TRAINING
Build your knowledge.
Choose how you learn.
One shared training suite for individual landlords, agency teams and membership organisations. Each package includes one training account for every user in its allowance. Training can also be offered separately.
Signed-in learners keep their assessed module progress in one account. Live event dates, payments, attendance verification and accredited CPD awards remain disabled during the pilot.
Your learning account
Sign in to keep your own progress and booking requests.
Log inThe existing training suite
The same established course content is available for landlords, membership customers and agency teams. Additional agency courses can be added to this shared library.
Signed-in learners keep completed assessed modules in one Connected Property Network learning record. Course completion is recorded as assessed learning; accredited awards remain disabled during the pilot.
146 courses shown
SAFETY & MAINTENANCE
Preventing damp and mould
Practical interactive training on why damp and mould develop, the health implications and how to distinguish condensation from leaks or building defects. Learners work through investigation, response, record-keeping, repairs and prevention.
TENANCIES & COMPLIANCE
EPC fundamentals
A landlord-focused guide to EPC and MEES duties, understanding recommendations and choosing proportionate energy improvements. It also covers exemptions, evidence, enforcement and preparation for the intended higher efficiency standard.
SAFETY & MAINTENANCE
HHSRS knowledge update
A professional online refresher for people who have previously completed classroom HHSRS training. It covers the revised 21-hazard structure, Low/Medium/High bands, baseline indicators, evidence, scoring and enforcement through gated lessons and practical inspection scenes.
TENANCIES & COMPLIANCE
Renters’ Rights essentials
A practical overview of the reformed tenancy system and day-to-day management duties.
TENANCIES & COMPLIANCE
Existing tenancies
Manage converted tenancies, required information, rent, notices and audit trails.
TENANCIES & COMPLIANCE
Houses in multiple occupation
HMO identification, licensing, management duties, fire safety and occupancy controls.
TENANCIES & COMPLIANCE
Rent arrears
Early intervention, communication, evidence, payment discussions and lawful escalation.
TENANCIES & COMPLIANCE
Possession
Grounds, notices, evidence and the steps required for a lawful possession process.
TENANCIES & COMPLIANCE
Student tenancies
Joint applicants, guarantors, academic-year planning and group tenancy management.
SAFETY & MAINTENANCE
Disrepair
Triage repair reports, investigate causes, instruct work and retain a defensible record.
TENANCIES & COMPLIANCE
Energy milestones
Plan property improvements around changing energy standards and key dates.
TENANCIES & COMPLIANCE
EPC regulations
A landlord-focused guide to EPC and MEES duties, understanding recommendations and choosing proportionate energy improvements. It also covers exemptions, evidence, enforcement and preparation for the intended higher efficiency standard.
BUSINESS & AGENCY
Letting agent responsibilities
Agency duties, client instructions, money, records, redress and operational controls.
BUSINESS & AGENCY
Data protection
Handle applicant, tenant, landlord and staff information lawfully and securely.
TENANCIES & COMPLIANCE
Overcrowding
Recognise occupancy risks and understand the relevant standards and response options.
TENANCIES & COMPLIANCE
Equality, discrimination and reasonable adjustments
Inclusive advertising, selection and management, protected characteristics, adjustments, evidence and complaint prevention.
SAFETY & MAINTENANCE
Legionella and water hygiene
Risk assessment, system controls, voids, vulnerable occupants, temperature, flushing and evidence for domestic rental property.
SAFETY & MAINTENANCE
Asbestos awareness for property professionals
Recognising likely asbestos-containing materials, surveys, maintenance controls, contractor information, incidents and records.
TENANCIES & COMPLIANCE
Furniture, furnishings and product safety
Fire-resistance labels, supplied products, recalls, blinds, windows, appliances, inspections and defensible replacement decisions.
BUSINESS & AGENCY
Managing contractors and construction safety
Competence, scope, asbestos and utilities information, CDM client duties, supervision, completion evidence and incident control.
TENANCIES & COMPLIANCE
Anti-social behaviour and tenancy breaches
Evidence, early intervention, vulnerability, partnership working, proportionality, remedies and lawful escalation.
TENANCIES & COMPLIANCE
Safeguarding and vulnerable tenants
Recognising concerns, immediate danger, consent, information sharing, referrals, professional boundaries and recording.
TENANCIES & COMPLIANCE
Access, harassment and illegal eviction prevention
The tenant's right to quiet enjoyment, lawful access, emergencies, communication, agent conduct and eviction safeguards.
TENANCIES & COMPLIANCE
Serving tenancy documents and proving delivery
Correct recipients, addresses, timing, permitted service methods, electronic delivery, proof and document-version control.
TENANCIES & COMPLIANCE
Abandonment, tenant death and belongings left behind
Apparent abandonment, surrender, succession, estates, access, goods, data and safe lawful closure of exceptional cases.
FINANCE & INVESTMENT
Landlord bookkeeping and financial records
Rent ledgers, expense evidence, bank reconciliation, digital records, retention and accountant-ready reporting.
FINANCE & INVESTMENT
Property tax fundamentals for landlords
Rental income, allowable expenditure, finance costs, repairs and improvements, losses, ownership and Self Assessment.
FINANCE & INVESTMENT
Property cashflow and profitability
Gross rent, operating cashflow, finance, tax reserves, yield, return measures, stress testing and portfolio decisions.
FINANCE & INVESTMENT
Budgeting for repairs, compliance and voids
Lifecycle planning, sinking funds, emergency reserves, compliance calendars, procurement and budget variance control.
FINANCE & INVESTMENT
Property investment appraisal and due diligence
Acquisition costs, income verification, operating assumptions, finance, stress testing, legal checks and documented decisions.
FINANCE & INVESTMENT
Mortgages and property finance
Loan structures, affordability, stress testing, covenants, valuation, refinancing, consumer boundaries and broker evidence.
FINANCE & INVESTMENT
Property investment through a limited company
Company ownership, director duties, finance, tax layers, extracting funds, administration and incorporation decision risks.
FINANCE & INVESTMENT
Capital Gains Tax for property owners
Disposal events, base cost, enhancement expenditure, relief evidence, ownership shares, reporting and payment planning.
FINANCE & INVESTMENT
Stamp Duty Land Tax for property investors
Residential and non-residential treatment, higher rates, companies, linked transactions, mixed property, returns and advice triggers.
TENANCIES & COMPLIANCE
Landlord insurance and effective claims
Risk disclosure, policy scope, conditions, unoccupancy, incident response, loss evidence, mitigation, claims and renewal learning.
SPECIALIST PROPERTY
Commercial landlord fundamentals
Ownership, occupation, leases, repairing structures, insurance, safety, rent, tax and professional-team controls.
SPECIALIST PROPERTY
Commercial leases and heads of terms
Heads of terms, lease structure, rent, repair, use, alterations, insurance, guarantees, breaks and completion controls.
SAFETY & MAINTENANCE
Business tenancy security and the Landlord and Tenant Act 1954
Protected business tenancies, contracting out, renewal notices, opposition grounds, interim rent and evidence.
SPECIALIST PROPERTY
Commercial rent reviews
Review clauses, assumptions and disregards, market evidence, notices, valuation, negotiation, dispute routes and implementation.
FINANCE & INVESTMENT
Commercial service charges
Lease authority, budgets, apportionment, procurement, sinking funds, consultation, certification and transparent reconciliation.
SPECIALIST PROPERTY
Commercial dilapidations and schedules of condition
Lease obligations, baseline evidence, interim and terminal schedules, quantified demands, supersession and settlement.
TENANCIES & COMPLIANCE
Assignments, subletting and alterations
Lease restrictions, applications, reasonableness, licences, guarantees, fit-out, reinstatement and evidence.
SPECIALIST PROPERTY
Commercial rent arrears, remedies and insolvency
Lease debt, guarantors, deposits, CRAR, forfeiture, insolvency restrictions, negotiation and evidence-led recovery.
SPECIALIST PROPERTY
Commercial EPC and minimum energy standards
A landlord-focused guide to EPC and MEES duties, understanding recommendations and choosing proportionate energy improvements. It also covers exemptions, evidence, enforcement and preparation for the intended higher efficiency standard.
TENANCIES & COMPLIANCE
Mixed-use property compliance
Residential and commercial boundaries, leases, licensing, fire, utilities, service charges, planning and coordinated management.
SPECIALIST PROPERTY
Supported housing fundamentals
Housing, support and care boundaries, residents, funding, property standards, governance and evidence-led service design.
SPECIALIST PROPERTY
Supported housing, supported living and regulated care
Tenure and service distinctions, personal care, CQC boundaries, commissioning, provider roles and resident choice.
TENANCIES & COMPLIANCE
Exempt accommodation and Housing Benefit
Provider status, more-than-minimal support, eligible rent, service charges, evidence, local-authority scrutiny and appeals.
SPECIALIST PROPERTY
Commissioning, referrals and supported-housing allocations
Commissioner expectations, referral criteria, needs and risk assessment, compatibility, consent, equality and placement decisions.
SPECIALIST PROPERTY
Occupancy agreements and rights in supported housing
Tenancy and licence status, written terms, support separation, charges, house rules, capacity, notices and lawful endings.
SPECIALIST PROPERTY
Safeguarding governance in supported housing
Policies, safer recruitment, disclosures, allegations, exploitation, multi-agency referrals, whistleblowing and organisational learning.
SAFETY & MAINTENANCE
Fire safety for supported and higher-risk occupants
Person-centred risk, evacuation strategy, staffing, equipment, mobility, cognition, smoking, oxygen and emergency coordination.
TENANCIES & COMPLIANCE
Provider due diligence and management agreements
Corporate checks, competence, funding, contracts, property duties, safeguarding, data, monitoring, default and exit planning.
TENANCIES & COMPLIANCE
Support planning, outcomes and evidence
Strengths-based assessment, consent, goals, contact records, reviews, risk enablement, privacy and demonstrating meaningful support.
SPECIALIST PROPERTY
Managing supported-housing placements, voids and endings
Admission, handover, failed placements, hospital absence, abandonment, move-on, notices, belongings and continuity of support.
SPECIALIST PROPERTY
Holiday-let and short-term accommodation fundamentals
Business models, permissions, guest safety, consumer duties, operations and evidence.
SPECIALIST PROPERTY
Planning and lawful use for holiday and short-term lets
Planning use, local restrictions, lease and mortgage conditions and evidence.
SAFETY & MAINTENANCE
Fire safety in holiday and short-term accommodation
Risk assessment, alarms, escape, doors, furnishings, maintenance and guest information.
TENANCIES & COMPLIANCE
Guest booking terms, cancellations and house rules
Clear contracts, deposits, cancellations, occupancy, conduct, damage and fair enforcement.
SPECIALIST PROPERTY
Consumer law, advertising and pricing for holiday lets
Accurate listings, total prices, reviews, availability, offers and fair commercial practices.
FINANCE & INVESTMENT
Tax, VAT and business rates for furnished holiday accommodation
Income records, tax status, VAT, council tax, business rates and professional review.
SPECIALIST PROPERTY
Insurance and risk transfer for holiday lets
Appropriate cover, disclosure, guest injury, damage, interruption, claims and contractor insurance.
TENANCIES & COMPLIANCE
Booking platforms, payments and guest data
Platform contracts, payouts, chargebacks, fraud, privacy, security and direct bookings.
SPECIALIST PROPERTY
Cleaning, changeovers and quality control for holiday lets
Turnover standards, linen, checks, defects, consumables, contractors and evidence.
TENANCIES & COMPLIANCE
Complaints, emergencies and incidents in guest accommodation
Triage, guest welfare, evidence, refunds, insurers, authorities and learning.
TENANCIES & COMPLIANCE
Property acquisition due diligence
Title, condition, planning, occupation, compliance, finance and investment decision records.
TENANCIES & COMPLIANCE
Residential asset management planning
Objectives, lifecycle, compliance, condition, income, works, funding and disposal strategy.
SAFETY & MAINTENANCE
Planned and preventative property maintenance
Condition surveys, maintenance cycles, prioritisation, access, budgets and completion evidence.
BUSINESS & AGENCY
Procuring and managing property contractors
Scopes, competence, quotations, appointments, site control, quality, payment and records.
TENANCIES & COMPLIANCE
Void management and property turnaround
Handover, security, inspection, works, compliance, marketing and readiness to let.
FINANCE & INVESTMENT
Rent setting and local market analysis
Comparable evidence, affordability, costs, property quality, documentation and lawful review.
SAFETY & MAINTENANCE
Keys, access control and property security
Key registers, smart access, contractors, emergencies, loss, handover and privacy.
TENANCIES & COMPLIANCE
Utilities, metering and landlord-supplied services
Accounts, readings, apportionment, reselling, communal supplies, disputes and continuity.
BUSINESS & AGENCY
Property records, audit trails and document control
Registers, version control, retention, access, evidence quality and audit readiness.
BUSINESS & AGENCY
Business continuity for landlords and property managers
Critical services, contacts, data, suppliers, emergencies, cyber disruption and recovery tests.
SPECIALIST PROPERTY
Residential leasehold management fundamentals
Leases, parties, covenants, service charges, repairs, consultation, insurance and records.
FINANCE & INVESTMENT
Residential service charges and accounting
Lease authority, budgets, demands, reasonableness, accounts, reserves, consultation and disputes.
TENANCIES & COMPLIANCE
Section 20 consultation for major works and long-term agreements
Consultation triggers, notices, observations, estimates, nominations, awards and dispensation.
SPECIALIST PROPERTY
Right to Manage and resident-led block management
Eligibility, company structure, notices, acquisition, information handover and continuing governance.
SPECIALIST PROPERTY
Leaseholder consultation and resident engagement
Information, meetings, accessible communication, decisions, complaints and evidence.
SPECIALIST PROPERTY
Ground rent administration and leaseholder notices
Lease terms, statutory restrictions, demands, arrears, sales information and record control.
SPECIALIST PROPERTY
Block insurance and leasehold claims
Lease requirements, reinstatement value, disclosure, commissions, claims, excesses and leaseholder information.
SAFETY & MAINTENANCE
Fire safety responsibilities in residential blocks
Responsible persons, risk assessments, common parts, doors, residents, contractors and emergency planning.
BUSINESS & AGENCY
Appointing and controlling a residential managing agent
Terms of appointment, authority, client money, procurement, reporting, complaints and termination.
TENANCIES & COMPLIANCE
Residential lease breaches and proportionate enforcement
Covenants, evidence, communication, remedies, tribunal or court routes and settlement.
BUSINESS & AGENCY
Property business planning and strategy
Purpose, market, portfolio objectives, finance, risks, operations, measures and review.
BUSINESS & AGENCY
Standard operating procedures for property businesses
Process mapping, responsibilities, controls, templates, exceptions, versioning and improvement.
BUSINESS & AGENCY
Leadership and supervision in property management
Roles, delegation, competence, workload, decisions, feedback and accountability.
BUSINESS & AGENCY
Negotiation skills for property professionals
Preparation, interests, evidence, offers, concessions, deadlock and written outcomes.
SAFETY & MAINTENANCE
Cyber security for landlords and property businesses
Accounts, passwords, devices, email, backups, suppliers, incidents and recovery.
BUSINESS & AGENCY
Fraud prevention in property transactions and management
Identity, ownership, payment diversion, false documents, tenancy fraud, controls and reporting.
TENANCIES & COMPLIANCE
Anti-money laundering awareness for property professionals
Risk indicators, customer checks, beneficial ownership, source of funds, records and reporting boundaries.
BUSINESS & AGENCY
Customer service for landlords and property managers
Service standards, listening, expectations, difficult conversations, vulnerability and follow-through.
BUSINESS & AGENCY
Marketing and brand management for property businesses
Positioning, audiences, claims, content, channels, reputation, measurement and legal controls.
BUSINESS & AGENCY
Succession and exit planning for property businesses
Ownership, records, authority, incapacity, sale, management transfer, tax advice and continuity.
FINANCE & INVESTMENT
Property development feasibility and appraisal
Site objectives, demand, constraints, costs, funding, programme, sensitivity and decision controls.
TENANCIES & COMPLIANCE
Planning applications for property professionals
Policy research, pre-application work, surveys, drawings, consultation, decisions and appeals.
TENANCIES & COMPLIANCE
Building regulations and approval routes
Dutyholders, approval routes, plans, inspections, changes, completion and retained evidence.
SPECIALIST PROPERTY
CDM client duties for property development
Client arrangements, designers, contractors, pre-construction information, construction phase and health-and-safety files.
FINANCE & INVESTMENT
Development budgeting and cost control
Budgets, contingencies, procurement, cash flow, variations, valuations, forecasts and final accounts.
TENANCIES & COMPLIANCE
Refurbishment project management
Scope, programme, responsibilities, residents, risk, quality, communication and handover.
TENANCIES & COMPLIANCE
Party Wall etc. Act awareness for property professionals
Notifiable work, adjoining owners, notices, surveyors, awards, access, damage and records.
TENANCIES & COMPLIANCE
Planning conditions, Section 106 and Community Infrastructure Levy
Conditions, obligations, CIL liability, notices, triggers, evidence and discharge.
TENANCIES & COMPLIANCE
Property conversions and change of use
Planning, building regulations, licensing, fire, amenity, utilities, title, finance and completion.
TENANCIES & COMPLIANCE
Practical completion, snagging and warranties
Completion criteria, inspections, defects, certificates, retention, manuals, warranties and latent issues.
SPECIALIST PROPERTY
Build-to-rent operations and resident experience
Operating model, mobilisation, amenities, leasing, service, maintenance, data and performance.
SPECIALIST PROPERTY
Co-living property management
Occupancy models, shared space, planning, licensing, community, safety, services and conflict.
SPECIALIST PROPERTY
Rent-to-rent and guaranteed-rent arrangements
Authority, superior terms, planning, licensing, occupancy, money, repairs, risk and exit.
SPECIALIST PROPERTY
Corporate lets and company accommodation
Contracting parties, permitted occupation, employees, deposits, repairs, tax, insurance and handover.
SPECIALIST PROPERTY
Temporary accommodation partnerships
Authority contracts, property standards, placements, households, charges, repairs, safeguarding and performance.
TENANCIES & COMPLIANCE
Leasing property to councils and housing associations
Partner due diligence, nomination or lease terms, standards, rent, repairs, voids, inspection and exit.
SPECIALIST PROPERTY
Rural and agricultural residential lettings
Property status, tied accommodation, access, water, drainage, fuel, outbuildings, boundaries and rural risks.
SPECIALIST PROPERTY
Lodgers, resident landlords and the Rent a Room scheme
Resident-landlord status, agreements, deposits, privacy, safety, tax, house rules and endings.
SPECIALIST PROPERTY
Retirement housing and age-restricted accommodation
Eligibility, leases or tenancies, accessibility, services, safeguarding, charges, emergencies and resale or exit.
SPECIALIST PROPERTY
Park homes and residential mobile-home sites
Site licensing, agreements, pitch fees, rules, sales, gifts, commissions, condition and resident rights.
TENANCIES & COMPLIANCE
Hoarding, self-neglect and property safety
Recognising hoarding and self-neglect, access, fire and repair risks, safeguarding, proportionality and coordinated action.
SAFETY & MAINTENANCE
Pest prevention and infestation management
Diagnosis, landlord and occupier factors, building defects, treatment, pesticides, contractors, waste and follow-up evidence.
SAFETY & MAINTENANCE
Drainage, sewage and private water systems
Mains and private drainage, septic tanks, sewage incidents, drinking-water risk, responsibility, contractors and records.
TENANCIES & COMPLIANCE
Communal heating and heat-network management
Heat-network roles, billing, metering, outages, vulnerable users, efficiency, contracts and regulatory readiness.
SPECIALIST PROPERTY
Electric-vehicle charging at rental property
Consent, electrical capacity, installation, grants, leases, parking, fire risk, billing, maintenance and removal.
SPECIALIST PROPERTY
Solar PV and battery storage for landlords
Ownership, roof and electrical condition, permissions, installation, export arrangements, fire risk, maintenance and handover.
TENANCIES & COMPLIANCE
Japanese knotweed and invasive plants
Identification, legal controls, neighbour risk, surveys, management plans, waste, lenders, disclosure and evidence.
TENANCIES & COMPLIANCE
Trees, boundaries and vegetation risk
Ownership, title evidence, dangerous trees, roots, high hedges, protected trees, contractors, neighbours and records.
TENANCIES & COMPLIANCE
Vacant-property and empty-home management
Security, insurance, water, fire, utilities, inspections, deterioration, unauthorised access and safe recommissioning.
SPECIALIST PROPERTY
Inherited and probate rental property
Authority to act, probate, occupiers, income, tax, insurance, safety, records, sale or continued letting decisions.
TENANCIES & COMPLIANCE
Property mediation and dispute resolution
Issue definition, negotiation, evidence, settlement authority, mediation preparation, agreements and escalation.
TENANCIES & COMPLIANCE
Rent guarantee and legal-expenses insurance
Policy selection, disclosure, referencing conditions, arrears notification, claims, cooperation, exclusions and complaints.
TENANCIES & COMPLIANCE
Accessible and adapted rental housing
Reasonable adjustments, aids and adaptations, consent, funding, common areas, maintenance, communication and records.
TENANCIES & COMPLIANCE
Domestic abuse awareness for property professionals
Recognising risk, safe communication, confidentiality, emergency action, tenancy issues, repairs, referrals and evidence.
SAFETY & MAINTENANCE
Lifts, powered gates and automated-door safety
Responsibilities, inspection, maintenance, entrapment and crushing risks, competent contractors, incidents and records.
SAFETY & MAINTENANCE
Swimming pools, hot tubs and spa-pool safety
Water quality, legionella and microbiological risks, barriers, slips, drowning, chemicals, supervision and maintenance.
TENANCIES & COMPLIANCE
Noise nuisance and acoustic management
Source identification, statutory nuisance, building defects, household behaviour, evidence, interventions and escalation.
TENANCIES & COMPLIANCE
Waste, fly-tipping and duty-of-care controls
Landlord and contractor waste, occupier information, licensed carriers, transfer records, hazardous waste and enforcement risk.
SAFETY & MAINTENANCE
Flooding, escape of water and property resilience
Emergency response, source control, vulnerable occupiers, drying, contamination, insurance, repairs and future resilience.
TENANCIES & COMPLIANCE
Smart-home technology and connected rental property
Smart locks, alarms, cameras, sensors, heating controls, privacy, cyber security, access, failure and handover.
FINANCE & INVESTMENT
Making Tax Digital for landlords
Digital records, qualifying income, quarterly updates, software and year-end responsibilities under MTD for Income Tax.
TENANCIES & COMPLIANCE
Tenancy deposits and prescribed information
Protection, prescribed information, evidence, deductions, repayment and dispute resolution for residential deposits.
TENANCIES & COMPLIANCE
Right to Rent checks
Consistent identity checks, online and document routes, follow-up duties, statutory excuses and non-discrimination.
TENANCIES & COMPLIANCE
Tenant applications, referencing and affordability
Fair applications, identity and income evidence, references, credit reports, guarantors, fraud risk and defensible decisions.
TENANCIES & COMPLIANCE
Inventories, inspections and checkouts
Professional condition evidence, photographs, tenant comments, mid-term visits, checkout comparisons and action records.
SAFETY & MAINTENANCE
Fire safety in rental properties
Risk assessment, alarms, escape routes, fire doors, furnishings, higher-risk occupation and auditable follow-up.
SAFETY & MAINTENANCE
Gas, electrical and carbon monoxide safety
Certificates, EICRs, remedial work, alarm duties, contractor competence, tenant information and access evidence.
TENANCIES & COMPLIANCE
Private rented property licensing
Mandatory HMO, additional and selective licensing, local schemes, applications, conditions, renewals and enforcement risk.
TENANCIES & COMPLIANCE
Complaints, redress and enforcement readiness
Fair complaint handling, evidence, council enquiries, ombudsman or redress escalation, remedies and organisational learning.
TENANCIES & COMPLIANCE
Advertising, tenant fees and fair access
Accurate listings, material information, rental bidding, rent in advance, permitted payments and discrimination controls.
Booking and learning-record demonstration
The following two sample items test the new account journey; they are not replacements for the existing suite above.
ONLINE CPD
Clear property records
Try a short example of the online learning journey, from lesson to knowledge check.
5-minute demonstration
Learn at your own pace
Individuals · Agency staff · Members
Price to be confirmed
IN-PERSON WORKSHOP
Running a connected property office
An example classroom workshop covering handovers, case progression and practical record keeping.
Half-day workshop concept
Date and venue to be confirmed · demonstration only
Individuals · Agency teams · Members
Price to be confirmed